When will my item be shipped out?
As every item is handmade, do give us 8-10 working days to process your order as each order has to be made from scratch.
What is the delivery cost?
All orders will be send through registered postage with a tracking code. The tracking code will be given to you once your order has been sent.
Singapore: $2.80 (Registered)
Overseas: Shipping will be calculated at check out.
Why do we not offer normal mail?
Do understand that packages are sent out using registered to ensure that the package reaches to you safely. As certain products in Gemnesis are one of a kind, it cannot be replaced if it is lost in mail. These also helps us to have a trustworthy and healthy relationship. No compensation will be given if a package is lost through normal mail. The mailing fee does not include the cost of packaging materials and any additional charge in the postage fee will be absorbed by us.
Do you do meet ups?
No, unfortunately we are unable to provide this service for now.
When will my order arrive?
Do note that the delivery dates also depends on your country's post office hence the estimation of 2-4 weeks.
For Singapore, it would take 3-5 days.
For overseas, it would take 2-4 weeks.
Based on experience, shipping to the:
-United States>2 weeks.
-Hong Kong> Less than 2 weeks
-Malaysia> 3 weeks
-Thailand About a week
How can I check the delivery status of my order?
You can head down to the website www.singpost.com.sg or just drop us an email anytime. We will be glad to help you!
How is the packaging like?
Every item is carefully packed into a little box that is cute enough to be ready as a gift!
Do take some time to ensure that the address provided to us is correct. This is to ensure that the package will reach you and to avoid any extra cost on your side. Buyers will have to bear the cost for both the lost items and reshipping of the parcels should the address provided be wrong.
Taxes and Custom Duties
Buyers will be responsible for any tax, custom and duty fees and we do not charge them.